Percent of business in Illinois by line:
Commercial: 100%

Are you currently appointing new agents? Yes, FCCI is appointing new agents.

What type of agency is your company looking for? FCCI is currently looking for professional agencies with a commercial focus that are pursuing middle market business.

What are your premium volume requirements? FCCI's premium requirements are $500,000 in three years.

Are you currently doing any niche-marketing program? FCCI does not have a niche-marketing program at this time.

What is your company's most aggressive line of business? FCCI's most aggressive line of business is commercial package.

Do you use credit scoring? FCCI does not use credit scoring.

Do you currently download/upload with your agencies? Currently FCCI agents can quote, bind and issue BOP policies using our Expresswrite system. Soon, agents will also be able to quote, bind and issue Workers Compensation policies. FCCI intends to add Automobile rating to Expresswrite in 2003.

What methods do you use to distribute your insurance products? FCCI uses only the independent agency system.

What do you think makes your company different, or stand out from all the rest in Illinois? Why would an agent want to contract with your company? FCCI is committed to writing new business in Illinois. We now have Marketing Underwriters in place throughout the state bringing local decision making and expertise to our agents. FCCI offers an above average compensation package to our agents and is committed to expanding and enhancing our e-commerce capabilities as well. FCCI Insurance Group is rated A- 9, by A.M. Best.

If we had agents agree to sell homeowners policies with actual cash value endorsements, would you write more business in Southern Illinois? n/a

What are the major ways in which you are interfacing electronically with your agents today? Are you pleased with the results? FCCI Insurance Group's Expresswrite program allows agents to quote, bind and issue our BOP product. Our other web services include: online access to loss runs, billing and policy level information, claim information and specimen forms. FCCI has received positive feedback on these services and are pleased with the results.

Are you planning enhancements to these interfaces in the future? FCCI is committed to advancing our web services capabilities. Workers Compensation and Automobile are to be added to our Expresswrite program in 2003. This will give our agents the capability to quote, bind and issue these lines of business.

ACT Perspective: FCCI is committed to advancing our web services capabilities. Eventually, we plan to offer web services through two different channels. First, direct access via www.fcci-group.com and second, by utilizing ACORD XML standards and a third party system such as Ivan's Transformation Station.

FCCI is also developing a detailed quote presentation that can be used by agencies when presenting quotations to policyholders. Our intent is to co-brand these proposals with the agency's name and logo included in the proposal.

FCCI is also committed to offering web services to policyholders in addition to agency partners. Agents would be allowed to issue user ids and passwords to their policyholders, which would allow the policyholder access to services located on the FCCI web site. Current services available include FCCI's Blueprint for safety, which provides information to policyholders about safety in the workplace, human resource management and managing their business risk.

FCCI continually seeks input from our agents on what web services they would like to see offered and what tools we can provide to improve the efficiency of their agency. It is our goal to offer web services to our agents that are convenient, easy to use and improve efficiency.

For further information or details about FCCI's web services and FCCI's commitment to providing online capabilities, please contact Wade Danforth at wdanforth@fcci-group.com.

For further information about FCCI please contact Laurel Matthews, CPCU ARM at lmatthews@fcci-group.com